Privacy Policy

Caliana Press (“we,” “us,” or “our”), a division of Caliana, LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.calianapress.com (the “Website”) or purchase our products.

This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable privacy laws.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Make a Purchase (via Stripe) — Name, email address, shipping address (for physical orders), phone number (for physical orders, used by shipping carriers for delivery notifications), billing address, and payment information (processed securely by Stripe; we never see or store full card numbers)
• Subscribe to Our Newsletter (via Kit.com) — Email address and first name
• Contact Us (via Formspree) — Name, email address, and message content
• Submit a Manuscript — Name, contact information, manuscript content, author biography

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

• Analytics Data (via Google Analytics 4) — Anonymous usage data including pages visited, time spent on pages, referring URL, and general geographic location (country/region level). Google Analytics is only loaded after you consent via our cookie banner.
• Device Information — Browser type and version, operating system, device type
• Cookie Data — Information stored by essential cookies and, with your consent, analytics cookies (see Section 9)

Note on Fonts: All fonts on this website are self-hosted. No third-party font services (such as Google Fonts) are used, meaning no data is transmitted to external font providers when you visit our site.

1.3 Information from Third Parties

We may receive information from:

• Stripe — Transaction confirmation and fraud screening results
• Shipping Carriers — Delivery status and address verification (for physical orders)

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2. How We Use Your Information

2.1 Legal Bases for Processing (GDPR)

We process your personal data based on the following legal grounds:

2.2 Specific Uses

We use your information to:

• Process and fulfill your orders (via Stripe payment processing)
• Send transactional emails (order confirmations, shipping updates, download links)
• Provide customer support (via Formspree contact form submissions)
• Send newsletters and marketing communications via Kit.com (with your consent)
• Analyze website usage to improve our services (with your consent, via Google Analytics 4)
• Detect, prevent, and address fraud or security issues
• Comply with legal and regulatory requirements

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3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Personal Information

Caliana Press does not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We share information with the following trusted third-party service providers who assist us in operating our business:

Physical book orders placed through our Website are fulfilled by a third-party print-on-demand fulfillment partner. When you place an order for a physical book, we share your name, shipping address, and phone number with this partner solely for the purpose of printing and shipping your ordered product. Our fulfillment partner is contractually obligated to use this information only for order fulfillment and is prohibited from using it for any other purpose.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.3 Other Disclosures

We may disclose your information:

• Legal Requirements — When required by law, subpoena, court order, or government request
• Protection of Rights — To protect the rights, property, or safety of Caliana Press, our users, or the public
• Business Transfers — In connection with a merger, acquisition, bankruptcy, or sale of assets (you will be notified)
• With Your Consent — For any other purpose with your explicit consent

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4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Shipping addresses and phone numbers provided during checkout for physical book orders are passed directly to our payment processor and fulfillment partner at the time of the transaction. We do not store this information in our own databases after the order has been processed.

After the retention period, data is securely deleted or anonymized.

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5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption — SSL/TLS encryption for all data transmission
• Secure Payment Processing — PCI-DSS compliant payment processing via Stripe (we never store full card numbers)
• Self-Hosted Assets — Fonts and static assets are self-hosted, minimizing third-party data exposure
• Access Controls — Limited employee access on a need-to-know basis
• Regular Audits — Periodic security assessments and updates

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

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6. Your Privacy Rights

6.1 Rights for All Users

Regardless of your location, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out — Unsubscribe from marketing communications at any time (every Kit.com email includes an unsubscribe link)
• Data Portability — Receive your data in a structured, machine-readable format

6.2 Additional Rights for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you also have the right to:

• Restrict Processing — Request limitation of how we process your data
• Object to Processing — Object to processing based on legitimate interests
• Withdraw Consent — Withdraw consent at any time (without affecting prior processing)
• Lodge a Complaint — File a complaint with your local data protection authority

Data Controller: Caliana, LLC, Puyallup, Washington, USA

To exercise your GDPR rights, contact us at privacy@calianapress.com. We will respond within 30 days.

6.3 Additional Rights for California Residents (CCPA/CPRA)

See Section 7: CCPA Notice at Collection for a comprehensive disclosure of your rights under the California Consumer Privacy Act and California Privacy Rights Act.

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7. CCPA Notice at Collection

This section provides the required notice to California consumers under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

7.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

7.2 How We Use This Information

We use the categories of personal information listed above for the following business purposes:

• Processing and fulfilling orders
• Providing customer support
• Sending marketing communications (with consent)
• Improving our website and services
• Detecting and preventing fraud
• Complying with legal obligations

7.3 Sale and Sharing of Personal Information

Caliana Press does not sell your personal information. We do not sell personal information as defined under the CCPA/CPRA.

Caliana Press does not share your personal information for cross-context behavioral advertising.

7.4 Your CCPA Rights

As a California resident, you have the following rights:

• Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purposes, and the third parties with whom we share it.
• Right to Delete — You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., completing a transaction, legal compliance).
• Right to Correct — You may request that we correct inaccurate personal information.
• Right to Opt-Out of Sale/Sharing — We do not sell or share your personal information, so no opt-out is necessary. However, you may still submit a request.
• Right to Limit Use of Sensitive Personal Information — We do not collect sensitive personal information as defined by the CPRA.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

7.5 How to Exercise Your Rights

To submit a verifiable consumer request, you may:

• Email: privacy@calianapress.com
• Mail: Caliana Press — Privacy Inquiries, A Division of Caliana, LLC, Puyallup, Washington, USA

We will verify your identity before processing your request by matching information you provide with information we have on file. We will respond within 45 days of receiving your request. If we need additional time (up to 90 days total), we will notify you.

You may designate an authorized agent to make a request on your behalf. We may require the agent to provide proof of authorization.

7.6 Retention

We retain personal information for the periods described in Section 4: Data Retention.

7.7 Financial Incentive Programs

We do not offer financial incentive programs related to the collection of personal information.

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8. International Data Transfers

Caliana Press is based in the United States. If you access our Website from outside the United States, your information will be transferred to, stored, and processed in the United States.

8.1 EU/EEA Transfers

For transfers of personal data from the EU/EEA to the United States, we rely on:

• Standard Contractual Clauses (SCCs) — EU-approved contractual terms ensuring adequate data protection
• Data Processing Agreements — Contracts with all service providers requiring GDPR-compliant data handling

By using our Website, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your country.

8.2 Your Choices

If you do not consent to international data transfers, please do not use our Website or services. You may contact us to request deletion of any data already collected.

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9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information to website owners.

9.2 Types of Cookies We Use

9.3 Specific Cookies

Note: We do not use marketing cookies or third-party tracking cookies. All fonts are self-hosted, so no cookies are set by font providers.

9.4 Cookie Consent Banner

When you first visit our site, a cookie consent banner appears at the bottom of the page. You may:

• Accept All — Enables analytics cookies (Google Analytics 4)
• Decline — Only essential cookies are used; no analytics data is collected

Your choice is stored in your browser’s localStorage and remembered for future visits. You can change your preference at any time by clearing your browser’s localStorage for this site.

9.5 Managing Cookies

You can also control cookies through:

• Browser Settings — Most browsers allow you to block or delete cookies
• Google Analytics Opt-Out — Install the Google Analytics Opt-Out Browser Add-on

Note: Disabling essential cookies may affect website functionality.

9.6 Do Not Track

We honor the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we treat it as a request to opt out of analytics tracking.

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10. Children's Privacy

Our Website and services are not directed to children under 13 years of age (or 16 in the EU/EEA). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@calianapress.com. We will promptly delete such information.

If we discover we have collected personal information from a child, we will delete it immediately.

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11. Third-Party Links

Our Website may contain links to third-party websites, including:

• Retail partners (Amazon, Barnes & Noble, Apple Books, etc.)
• Payment processor (Stripe checkout)
• Social media platforms

These third-party sites have their own privacy policies. We are not responsible for their practices and encourage you to review their policies before providing any personal information.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors.

How We Notify You:

• Material Changes — We will notify you by email and/or prominent notice on our Website before changes take effect
• Minor Changes — Updated policy will be posted with a new “Last Updated” date

We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

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13. Contact Us

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14. Supplemental Notices

14.1 Nevada Residents

Nevada residents may opt out of the sale of certain personal information. We do not currently sell personal information as defined under Nevada law. If you have questions, contact privacy@calianapress.com.

14.2 Virginia, Colorado, Connecticut, and Utah Residents

If you reside in Virginia, Colorado, Connecticut, or Utah, you may have additional privacy rights under your state’s privacy law. Contact us to exercise these rights.

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This Privacy Policy was drafted to comply with GDPR, CCPA/CPRA, and other applicable privacy regulations. For legal questions, consult a licensed attorney.

Caliana Press | A Division of Caliana, LLC | Puyallup, Washington, USA